Return Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Cancellation

We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at  sunflowersdesign@outlook.com as long as it has not been shipped.

 Return

1.No reason to return within 30 days And You will pay for return shipping. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund .

2.We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).And we will pay 15$ for your return freight.

3.If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the cost.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via sunflowersdesign@outlook.com for more information.

 Return address

Address: Room 305, building 8, yujingwan Mingyuan, Guoxiang street, economic development zone, Wuzhong District, SuZhou,China,

Email: sunflowersdesign@outlook.com

Phone: +8615021942924

Recipient:Jianjian Song

 Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.

 

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